To initiate an exchange please contact us by emailing firstname.lastname@example.org. Include your name, order number, the item(s) you are exchanging, reason for the exchange, and what other size, color you would like to have.
You have 30 days to exchange, we accept exchanges for the same model in different size or colour. Please print and complete the exchange form that we will email you. Securely pack your item(s) with the exchange form and post the parcel back to us, using a recorded delivery service for non-PL orders as the item(s) are your responsibility until they arrive back to us. If applicable, please mark the parcel as 'returned goods'. We will ship the replacement item(s) to you free of charge and mark the shipment as ‘exchange goods with no commercial value’ on the basis any taxes / duties were applied to the original order. If you wish to exchange for a different style, we ask that you request a refund and place a new order for the new item.
Modaton Sp. z o.o.
ul. Bialostocka 18