WHAT IS THE SHIPPING COST?

The shipping is free for all orders exceeding 200 Euro.

WHAT IS THE SHIPPING COMPANY?

The shipments are made through FEDEX Polska Ltd. courier service (http://www.fedex.com) 

WHAT ARE THE DELIVERY HOURS?

FEDEX couriers deliver the goods on working days, usually between 8 am to 10 pm. It all depends on the place of delivery, weather conditions, and the shipping company. 

WILL THE COURIER CALL ME BEFORE DELIVERING THE GOODS?

In most cases couriers call before delivering their shipments, yet we cannot guarantee that, as they are not obliged to do so.

WHAT HAPPENS IF I AM NOT HOME AT THE TIME OF DELIVERY?

The FEDEX courier will leave a note with his phone number by your door or in your post box.

HOW FAST ARE THE ORDERS COMPLETED?

It usually takes us 7 days from the moment the order is placed. Orders placed on weekdays before 4 pm are usually shipped within 10 working days. MTM and customized orders are completed within 14 working days. The delivery time can be longer than declared, as it depends on the courier’s possibility of contacting the client, or unforeseen difficulties with the shipping company or fabrics supplier. As the pants are tailor-made, in case of ordering a couple of pairs, one pair is sent first for the purpose of fitting, and the other follow.

WHAT IF MY SHIPMENT IS DELAYED?

Please contact FEDEX under +48 (22) 211 80 00 (Mo -Sat  06:00 am - 18:00 pm) .

You can also e-mail our Customer Service under ninja@beneventostore.com, our Ninjas will take care of the issue.

Please check the shipment before you sign the delivery papers. In case of damage caused by transportation, a protocol with the courier will need to be made. Please contact our Customer Service.