Returns

We accept returns received within 30 days from date of receipt on items. 

The item that you wish to return must be unused, unworn and have its original tags attached. 

Once we receive the returned product, the refund will be processed within 15 working days.

 

INTERNATIONAL  RETURNS 

 

We offer free returns within the European Union.

To initiate a return please contact us by emailing beneventostore@beneventostore.com. 

Make sure to include your name, address and order number. Our customer service team will get back to you with a pre-paid shipping label that you can use for your return.  

Please print and complete the returns form that we will send you. Securely pack your item(s) with the return form and post it from your local DHL Servicepoint. 

You are eligible to both returns and exchanges.

The value of the purchased product will be refunded but the original shipping cost. Any applied duties, taxes, and/or are non-refundable. 

Please allow up to 15 working days upon receipt of your parcel for your return to be processed and for the refund to show on your account due to the varying processing times between payment providers.

 

RETURNS FROM OUTSIDE OF THE EUROPEAN UNION

When returning a product from outside of the European Union, contact beneventostore@beneventostore.com to inform about your return. Make sure to include your name, address and order number. Our customer service team will get back to you with a pre-paid shipping label that you can use for your return.  We do not offer free returns outside of the European Union. Hence, once we receive your return we will refund the amount minus the shipping costs. You are eligible to both returns and exchanges, but all costs for shipping and duties/import & export taxes will be paid by the client.